Book ZED

Privacy Policy

Last Updated: October 2026 | Compliant with the Data Protection Act No. 3 of 2021 (Zambia)

BookZed ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use https://bookzed.app.

1. Information We Collect

We collect information to facilitate appointment bookings and improve platform experience:

  • Personal Contact Information: Name, phone number, and email address (collected when registering an account or making a booking).
  • Location Data: With your permission, we access your device's approximate location to show you nearby barbers and hairdressers in Zambia (e.g., Lusaka, Ndola, Kitwe). You can browse without enabling location access.
  • Shop & Service Provider Information: Shop name, location, service pricing, professional schedules, and shop owner details.
  • Technical Data: Browser type, operating system, device identifiers, and basic web usage statistics.

2. How We Use Your Information

  • To dispatch SMS confirmations, reminders, and booking updates.
  • To match customer queries with nearby service providers.
  • To allow shop owners to manage appointments and schedule clients.
  • To maintain platform security and prevent fraudulent bookings.

3. Data Sharing and Disclosure

We do not sell your personal data. We share your information only under the following conditions:

  • With Service Providers: Your booking name and contact phone number are shared with the selected barber or hairdresser to fulfill your appointment.
  • Service Vendors: Telecommunication providers in Zambia (e.g., Airtel, MTN, Zamtel) for delivering SMS booking confirmations.
  • Legal Requirements: When required by Zambian law or legal authorities under the Data Protection Act, 2021.

4. Data Storage and Retention

Your data is securely processed and stored. We retain personal booking information only as long as necessary to fulfill service requests or comply with record-keeping obligations under Zambian regulatory standards.

5. Your Data Protection Rights

Under the Zambian Data Protection Act No. 3 of 2021, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request the erasure of your personal data when no longer needed.
  • Withdraw consent for location tracking or marketing communications at any time.

6. Third-Party Links

Our platform may contain links or references to external sites (such as WhatsApp for customer service or shop social media profiles). We are not responsible for the privacy practices of external websites.

7. Contact Us

For any data protection inquiries or to exercise your privacy rights, contact us at:

BookZed Data Protection
Lusaka, Zambia
Contact via WhatsApp or email through BookZed.app